Privacy Policy
Last updated: August 31, 2025
Introduction
At Novosapien, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI workforce platform and services. We are committed to protecting your personal information and your right to privacy.
Information We Collect
Personal Information You Provide
When you register for an account, contact us, or use our services, you may provide us with:
- Name and contact information (email address, phone number)
- Company information and business details
- Payment and billing information
- Account credentials
- Communications you send to us
Information Collected Automatically
When you use our platform, we automatically collect certain information, including:
- Usage data and analytics
- Device and browser information
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI workforce services
- Process transactions and send related information
- Send administrative information and updates
- Respond to your comments and questions
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security assessments, and restricted access to personal information.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent or at your direction
- With service providers who assist in our operations
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- In connection with a business transaction (merger, acquisition, etc.)
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal information
- Correct or update inaccurate information
- Delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us at privacy@novosapien.ai.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@novosapien.ai
Address: Novosapien, Inc.
Frequently Asked Questions
What personal information does Novosapien collect?
We collect information you provide directly (name, email, company details), usage data (how you interact with our platform), and technical data (IP address, browser type). We only collect what's necessary to provide and improve our AI workforce solutions.
How does Novosapien use my data?
We use your data to provide our AI workforce services, improve our platform, communicate important updates, ensure security, and comply with legal obligations. We never sell your personal data to third parties.
Is my business data secure with Novosapien?
Yes. We implement industry-standard security measures including encryption, secure data centers, regular security audits, and strict access controls. Your business data is isolated and never shared with other customers.
Can I request deletion of my data?
Yes. Under GDPR and CCPA, you have the right to request deletion of your personal data. Contact us at privacy@novosapien.ai, and we'll process your request within 30 days, except where we're legally required to retain certain information.
Does Novosapien use cookies?
Yes, we use essential cookies for functionality, analytics cookies to improve our service, and preference cookies to remember your settings. You can manage cookie preferences through our Cookie Policy page.