Terms of Service
Effective Date: August 31, 2025
1. Agreement to Terms
By accessing or using Novosapien's AI workforce platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our Services.
2. Description of Services
Novosapien provides AI-powered digital workforce solutions that include:
- Pre-built AI workforces for content creation and lead generation
- Custom workforce development through our Lab
- Platform access for managing and monitoring AI agents
- Integration capabilities with existing business systems
- Support and optimization services
3. Account Registration
To use our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
4. Acceptable Use Policy
You agree not to use our Services to:
- Violate any laws or regulations
- Infringe upon intellectual property rights
- Generate harmful, offensive, or misleading content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Services
- Use the Services for any illegal or unauthorized purpose
5. Intellectual Property Rights
Our Property
The Services, including all software, technology, designs, and content provided by Novosapien, are owned by us and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of our Services.
Your Content
You retain ownership of all content you provide to the Services and all output generated for you. You grant us a limited license to use your content solely to provide the Services to you.
6. Payment and Billing
Paid Services are billed in advance on a subscription basis. You agree to pay all fees according to your selected plan. Fees are non-refundable except as required by law or as explicitly stated in these Terms. We reserve the right to modify pricing with 30 days' notice.
7. Termination
Either party may terminate these Terms at any time. You may cancel your account through your account settings or by contacting support. We may suspend or terminate your access for violations of these Terms. Upon termination, your right to use the Services ceases immediately.
8. Disclaimers and Limitations
The Services are provided "as is" without warranties of any kind. We do not guarantee that the Services will be uninterrupted or error-free. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
9. Indemnification
You agree to indemnify and hold harmless Novosapien and its affiliates from any claims, damages, losses, and expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
10. Governing Law
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services. Your continued use of the Services after changes constitutes acceptance of the modified Terms.
12. Contact Information
If you have questions about these Terms of Service, please contact us at:
Email: legal@novosapien.ai
Address: Novosapien, Inc.
Frequently Asked Questions
What services does Novosapien provide?
Novosapien provides AI-powered digital workforce solutions that automate business processes. Our services include pre-built workforces for content creation and lead generation, custom workforce development through our Lab, and ongoing support and optimization.
Can I cancel my Novosapien subscription anytime?
Yes, you can cancel your subscription at any time. For monthly plans, cancellation takes effect at the end of your current billing period. For annual plans, please refer to your specific agreement terms or contact our support team.
Who owns the content generated by AI workforces?
You retain full ownership of all content and data generated by our AI workforces for your business. Novosapien claims no ownership rights to your generated content, business data, or any outputs produced by the platform for your use.
What happens to my data if I terminate service?
Upon termination, you can export all your data within 30 days. After this period, we securely delete your data from our systems, except where legally required to retain it. We provide data export assistance to ensure smooth transition.
Are there usage limits on AI workforce operations?
Usage limits depend on your subscription plan. Each plan includes specified limits for agent operations, data processing, and API calls. Enterprise plans offer custom limits based on your needs. Exceeding limits may incur additional charges as outlined in your agreement.
What support is included with my subscription?
All plans include email support and access to our knowledge base. Professional plans add priority support and monthly check-ins. Enterprise plans include dedicated account management, SLA guarantees, and custom training sessions.